o2

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero."

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros.

"Customer Experience, Customer Satisfaction, and Customer Journey are concepts that are now central to the business strategies of every major company—including O2, which aims to be an undisputed market leader not only in telecommunications services, but also in the overall quality of services delivered to its customers.Innovation and efficiency in communication with our customers are a key part of this ambition. By combining our in-depth understanding of the needs and evolution of the telecommunications market with the expertise of Pro Document Services in Customer Communication Management, Omnichannel, and Digital Customer Experience, we are able to define communication strategies that address our current requirements while also providing a clear long-term development vision."

Josef Dočkal

Director of Product Development and Digital Transformation

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero."

Successful solution customer communication for O2

O2 Czech Republic, the largest provider of telecommunications services in the Czech market, has taken the path of the most modern customer communication as part of its Simple Online Company transformation program. Since 2015 when the implementation of the new solution on the Scriputra Engage technology platform began, O2 has been able to gradually implement its new communication strategy.

The changes were firstly reflected in the area of sales support and online services. After the launch of the new billing system and CRM in October 2018, the innovation was reflected in all communication with O2 customers. O2 thus gained the significant competitive advantages it expected from implementing the new Output Management and is now successfully developing them.

The complex centralized customer communication solution covers all areas of O2 activities, including billing, CRM, sales of goods and services, communication with the CTO, etc. It includes printed and electronic communication, batch and on-demand processes of tens of millions of communications per month.

The solution includes notification management, which enables ordinary business users to design and deploy email and SMS notifications, all in minutes or hours, without the need of IT experts. Template design and solution management are fully within the competence of O2.

The tender for a new technology of customer communication, its supplier and subsequent implementation of the solution was by far the largest project in the Czech Republic in the past few years. O2 leverages its knowledge and needs of the telecommunications market with our expertise in Customer Communication Management, Omnichannel and Digital Customer Experience.

Based on that O2 can formulate communication strategies to meet its current needs and see the long-term direction of development. For detailed information on the successful implementation and development of the solution, see the case study.

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero."

"The implementation of a program involving the replacement of most key IT systems places significantly higher demands on suppliers in terms of reliability, quality, and delivery timelines. The failure of even a single component would have had a fatal impact on the entire program.This also applies to the Output Management solution, as it is an integral part of critical business processes supporting customer services with 24/7 availability. For these reasons, we approached the selection of an Output Management supplier with the utmost care. Choosing Pro Document Services proved to be the right decision.Throughout the entire project implementation, including during the critical phases of deploying the new IT infrastructure into production, we were able to rely 100% on their professionalism, flexibility, and commitment to finding solutions to meet our needs—even beyond the scope of their formal responsibilities.The choice of the Scriptura Engage technology also proved to be the right one, particularly in terms of integration flexibility, process implementation, and the design of our documents, which contain large volumes of data and complex conditional formatting. This capability became a major advantage when managing the numerous changes that naturally accompany a project of this scale."

Radim Musil

IT Operations Director

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero."

Successful solution customer communication for O2

Successful solution customer communication for O2

Is your company planning to update its customer-communication solutions? We would be pleased to meet with you for a consultation about your upcoming projects.

Is your company planning to update its customer-communication solutions?
We would be pleased to meet with you for a consultation about your upcoming projects.