Based on the need to respond quickly and flexibly to the dynamically developing telecommunications market, we implemented the Output Management solution at O2. All customer communications were centralized. Based on the principle of multichannel communication, documents are sent to customers in the preferred form. We also managed to reduce the implementation time and costs associated with customer communication. With a solution built on Scriptura Engage technology, O2 has gained significant competitive advantages.
Raiffeisenbank is one of the largest and most important banks in the Czech market. As part of the strategy of modern multi-channel customer communication, we implemented a central Output Management solution. This covers the entire portfolio of client communications services offered. The solution also includes batch and on-line processes, including interactive on-line personalization of client documents.
Kooperativa pojišťovna became the number one in the Czech market at the beginning of 2019 following a merger with Česká pojišťovna. Within the implementation of a new strategy of communication with clients, unification and optimization of processes, provision of customer services and marketing communication, it chose the Scriptura Engage technology enabling a central solution of output management and multichannel communication. Archiva technology ensures efficient electronic archiving and on-line availability of client documents.
Česká podnikatelská pojišťovna has chosen the Scriptura Engage and Archiva platform to implement a new modern customer communication strategy like its sister insurance company Vienna Insurance Group, Kooperativa. As part of this strategy, a central output management and multichannel communication solution was used.
Pražská energetika is the third largest domestic electricity supplier. For archiving documents, our solution uses a high-capacity electronic archive. It provides fast on-line access to invoices, contracts and other customer documents.
Optys is one of the leading providers of printing and mailing services in the Czech Republic. We deliver spool format processing and conversion solutions that help efficiently use their printing technology. We cooperate with Optys to provide the ProDoc Channel service that enables centralization of outbound business correspondence agendas and transfer of processing from manual office work to Optys's automated printing and envelope services. The ProDoc Channel service also enables machine processing of undelivered correspondence and receipts.
Komerční banka is one of the largest banks in the Czech Republic. We implemented a central high-capacity archive of client documents with a capacity of more than one and a quarter billion pages and on-line availability to users within the bank and clients via internet banking.
CENTROPOL supplies electricity and gas to hundreds of thousands of customers in the Czech Republic. The new Output Management solution, built on the Scriptura Engage platform, unifies and automates customer communication agendas. This makes the documents more comprehensible and clear for Centropol customers.
Cashdirect, a debt collection specialist, used our ProDoc Channel service to process outgoing correspondence.
Česká spořitelna, the largest domestic bank, used our ProDoc Channel platform for processing and distributing client documents through a press center.
"Pro Document Services proved to be the right choice. Throughout the implementation of the project, even at the critical moments of deploying the entire new IT infrastructure into operation, we were able to rely 100% on their professionalism, flexibility and effort beyond their responsibilities to find ways our needs. "
"The new centralised customer communication solution allows us to design and use new types of documents, emails and SMS notifications in several hours. It used to take days and weeks to implement and to test all included systems."
"By combining our knowledge of the needs and development of the telecommunications market expertise to Document Services in the areas of Customer Communication Management, Omnichannel and Digital Customer Experience, we are able to formulate a communication strategy for meeting our current needs as well as to see the long-term direction of development."
"The content and configuration of automatise processes for sending documents, emails and SMS notifications of O2 customers are managed by business users. By minimum need for IT involvement, we have significantly simplified the management of centralised communication and reduced costs associated for communication with customers."
"The new solution for modern and interactive communication with customers is a key part of the digital transformation at O2. Our goal is to maximize the customer satisfaction."