The ability to respond flexibly to market demands or competitive actions is a precondition for success in virtually all fields.
Our solutions reduce the time needed to develop and release a new information email, SMS notification, paper document or any other customer communication to less than one day!
Eliminate the need for IT implementations and provide business users the tools to design and manage customer communications.
Give your customers a choice of communication channels and communicate with them according to their preferences. This will help to improve their customer experience.
By interconnecting individual communication channels into one consistent solution, you can communicate with your customers in an interactive two-way fashion.why omnichannel?
Choosing the right communication tool is essential for meeting customer needs, strengthening your bond with the customer, and increasing the operational efficiency of the process.
Effective communication with customers is one of the key components of Customer Experience management and a tool for gaining competitive advantages ...
O2 Czech Republic successfully implemented its Simple On-line Company strategic program, which included a central Output Management solution that we provide for communication with O2 customers.
"Pro Document Services proved to be the right choice. Throughout the implementation of the project, even at the critical moments of deploying the entire new IT infrastructure into operation, we were able to rely 100% on their professionalism, flexibility and effort beyond their responsibilities to find ways our needs. "
"The new centralised customer communication solution allows us to design and use new types of documents, emails and SMS notifications in several hours. It used to take days and weeks to implement and to test all included systems."
"By combining our knowledge of the needs and development of the telecommunications market expertise to Document Services in the areas of Customer Communication Management, Omnichannel and Digital Customer Experience, we are able to formulate a communication strategy for meeting our current needs as well as to see the long-term direction of development."
"The content and configuration of automatise processes for sending documents, emails and SMS notifications of O2 customers are managed by business users. By minimum need for IT involvement, we have significantly simplified the management of centralised communication and reduced costs associated for communication with customers."
"The new solution for modern and interactive communication with customers is a key part of the digital transformation at O2. Our goal is to maximize the customer satisfaction."
The most modern technology platform for Omnichannel and interactive customer communication.
Open architecture, technology and standards minimize implementation costs and eliminate vendor lock-in.
The design of documents and electronic communications in Scriptura Design Studio is based on the Digital First strategy. For interactive communication, it makes maximum use of digital technology. Thanks to responsive design ensures clarity when viewed on mobile devices.
Scriptura Design Studio promotes effective collaboration between marketing and IT specialists and reduces the time it takes to design new communications.
In the intuitive Scriptura Document flow environment, not only is the business process automated, but the design and management of Omnichannel communication is ensured.
Scriptura Engage is developed by our strategic partner, Belgian company Inventive Designers, part of the UnifiedPost Group.scriptura engage technology
An important functional feature of the customer communication solution is a comprehensive overview of the communication history and quick availability of customer documents, both for internal users providing customer services, and customers themselves. The information is available to them through customer portals, etc.
For legal reasons, some documents must be archived in the long term. For example, for invoices (VAT invoices) this period is at least 10 years. The condition is that the content of the archived document remains unchanged.
To meet these needs, we have developed the Archive, a technology to ensure efficient electronic archiving of client communications.archiva technology