vig

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“Correspondence and communication with our clients are very important to us. Even though we strive to maintain regular contact through our sales representatives, it may happen that this is the only moment during the year when we interact with a client. In addition to content and design, the communication creation process itself, ensuring high deliverability, and obtaining feedback are equally essential for us.This is where our cooperation with Pro Document Services brings significant value. We leveraged their expertise when transforming our originally predominantly printed communication into a multichannel approach, as well as in the further development and adoption of modern digital technologies. We design solutions together not only based on our current needs, but also with a clear vision of how we want to continue evolving our client communication in the future.We can rely on the quality of their deliveries within development projects as well as on the high standard of their operational support services. This allows our specialists to focus on their core responsibilities, shorten the delivery time of development initiatives, and increase the efficiency of day-to-day operations.”

Markéta Kocourková

Project manager

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Modern customer communication of Vienna Insurance Group

The affiliates of the Vienna Insurance Group, Kooperativa Pojišťovna and Česká podnikatelská pojišťovna, adopted a modern customer communication strategy that includes, among other things, the preference of electronic communication channels.

To fulfill our strategic goals, we have implemented and are gradually developing a centralized Output Management solution based on the Scriptura Engage and Archiva technologies. This ensures communication using both print and electronic communication channels and processing agendas across the entire product portfolio. Template design, agendas from old technologies, and solution management are all the responsibility of VIG specialists. Together with current trends in client communication, the centralized Output Management solution combines communication processing within service delivery, marketing and business communications. VIG also uses the Output Management solution for internal needs. As part of our electronic communication strategy, we implemented a paperless human resources solution that takes advantage of electronic and biometric signatures.

Modern customer communication of Vienna Insurance Group

Modern customer communication of Vienna Insurance Group

Is your company planning to update its customer-communication solutions? We would be pleased to meet with you for a consultation about your upcoming projects.

Is your company planning to update its customer-communication solutions?
We would be pleased to meet with you for a consultation about your upcoming projects.