We have prepared a concise overview of the key areas to focus on in 2025.
Digitalization and Omnichannel
Be able to create highly personalized content,
delivered through the customer’s preferred channel,
at the exact moment when the information is most relevant to them.
Mobile Communication
Today, more than half of customers read their messages on mobile phones and prefer messaging solutions over other communication channels.
According to many companies, mobile push notifications will soon become the most important communication channel.
Interactive Communication
Customers want to be able to respond simply and quickly—
ideally online, in just one click.
Time-to-Market
Demand speed: hours instead of weeks.
Today’s technologies and omnichannel communication solutions give you a decisive advantage to respond immediately to customer expectations, market developments, and competitive moves.
Omnichannel Content and Control in the Hands of the Business
If your templates and the generation of documents, emails, SMS messages, or notifications are hard-coded in applications—and every change must go through IT or even an external supplier—it’s time for a change.
Modern omnichannel solutions enable business teams to directly manage content and communication channels.
Effectiveness of Commercial Communication
Engage your customers with fully personalized and individualized offers.
Maximize synergies with transactional and service communications.
Cost Reduction
Digitalization represents a unique opportunity for significant cost reduction—both direct costs related to sending documents and messages, and indirect costs associated with creating and managing personalized content and orchestrating communications.
Other stories
Česká podnikatelská pojišťovna, part of the international insurance group Vienna Insurance Group, serves more than 1 million clients and manages over 1.8 million insurance contracts. With more than one million insured vehicles, it has become the third-largest provider of this type of insurance in the Czech Republic.
More than half of companies believe that within one to two years they will become the most important customer communication channel.
What should be taken into account when designing customer documents?
Do you know the key customer communication trends for the year ahead?
O2 Czech Republic has successfully implemented its strategic Simple On-line Company program, which included the central Output Management solution delivered by us to support customer communication at O2.
In the study The Forrester Wave™: Customer Communications Management, Q2 2016, 14 companies were compared based on their current solution offerings.
Do you need to respond with agility to market demands or competitive moves in your customer communication? Change the way you manage customer communication…
And build a better Customer Experience this way.
Pro Document Services is pleased to announce the successful completion of changes to its governance structure and executive management team.
The architecture and technologies of centralized Output Management are primarily used to deliver modern customer communication strategies. However, they can be just as effectively applied to streamline internal company processes and internal communication. This approach has also been adopted by Kooperativa Insurance.
As part of delivering customer solutions, we apply the principles of omnichannel communication. What are its key characteristics, and how does it differ from multichannel communication?
In the field of customer communication, it is essential to listen to customer needs. That is why our strategic partner, Inventive Designers, has introduced a new, extended version of the Scriptura Engage technology platform.
At Kooperativa and Česká podnikatelská pojišťovna, we have successfully implemented an Output Management solution.
There are many trends in customer communication today. Which ones are worth focusing on?
Can you leverage this better than your competition?
We are proud to have contributed to our customer’s success.
Are you creating a new customer communication strategy or updating an existing one? The trends in this area are clear—omnichannel, digital transformation, and more…
Our strategic partner and technology provider of the Scriptura Engage platform, the Belgian company Inventive Designers, has become part of Unifiedpost Group, one of Europe’s leading providers of solutions for customer communication technologies and online financial services.
Avoid the Most Common Mistakes in Customer Communication
Digitalizing communication is more relevant than ever. What should you focus on?
Customer expectations continue to rise, and it is up to you to keep finding new ways to meet them while withstanding the pressure of a highly competitive market. High-quality products or perfectly delivered services alone are no longer enough to ensure customer satisfaction…
It would be hard to find a company for which acquiring and retaining the largest possible base of loyal customers is not a priority. A key prerequisite for achieving this is the ability to communicate in a modern way, maintain a clear overview of communication history, and effectively process customer data.
To achieve its goals, O2 chose our new ALFA technology.
Do you know which ones they are?
Together, we continue our collaboration toward new successes.
Une communication efficace avec les clients constitue l’un des piliers clés de la gestion de l’expérience client et un levier essentiel pour créer des avantages concurrentiels…
Inventive Designers, our strategic partner and the developer of Scriptura Engage, is organizing the international professional conference Engage18 – The X-Factor.